FAQ

How do you ship, and how quickly?

In stock items with 24 hours. Merchant will send Fed Ex with insurance, and cost is $35. On items under $2,000, we also have a Fed Ex 2 day option for $15. Even in ring, most orders can be shipped in 2-4 days.

How do I ship a return if needed?

Ship only via U.S. Post Office Registered Mail with insurance. This is the safest and best way to send. It is not overnight, time is usually 2-4 days.

Do you set the diamonds, and can you size the rings?

If you purchase diamond and ring through us, setting and sizing is done no charge.

Are rings 14K rings available in platinum, and vice versa?

Regardless of how they are shown or priced, virtually all items are available in 14K yellow or white, 18K yellow, platinum or palladium.

What are the advantage and disadvantages of white gold versus platinum?

Platinum is generally more expensive, about $800 more per ring than white gold. It is more durable in that it will not wear out as quickly as white gold, however platinum will actually bend and scratch a bit easier.

Platinum will keep its steely white color forever, where white gold will tend to “yellow” a bit. Platinum will also have more of a matte finish, and white gold a bit more of a shine.

What is palladium?

Palladium is one of the hottest new metals and sister metal to platinum. Want the quality of platinum without the high cost? Palladium is the answer. It is a platinum group metal, itis considered a precious metal, and it has premium white color that will not fade and does not need rhodium plating.

Like platinum, it will keep the steely white color forever. It is nickel free, tarnish resistant and more durable than white gold. It has the look of platinum, and the cost of gold.

What is an ideal cut, and how important is this?

This question can be answered in the Diamond Education section of Cut at Beyond4cs.com.

Do you ship internationally?

We ship to most counties, however please email to confirm this and to get shipping rates. Most range from $75 to $125 via Fed Ex. Please note you are responsible for any import duty/tax, which I would verify with a local customs official. Any import charges must be paid by you to customs upon arrival of the or they will not release the package.

Do you offer any long term warranties?

As we are selling for wholesale prices, and are not in a position to inspect the items on a regular basis, and thus do not offer long term warranties. We suggest covering the items on your homeowners or renters insurance. In most cases they insure against loss, theft, damage, etc. You can also purchase online from jewelersmutual.com

Do you do appraisals?

We have gemologists (GIA) on staff, and offer insurance appraisals at no charge on items purchased from us. Just request this when ordering.

Do you offer upgrades?

We are always happy to take your diamond in trade, however again, as we are primarily wholesale, full value is not guaranteed. We can normally come pretty close, though.

Do you offer trade ins, or buy diamonds?

We only accept GIA certified stones. Email us a GIA cert copy. You MUST include a note stating you want a trade in price, or a buy price, and include your email address. We will email a quote promptly.

What is your policy on conflict diamonds?

Mercator Minerals is in strict compliance with the United Nations Kimberly Process – this assures that conflict diamonds cannot come into the United States. The diamonds we sell have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.

We hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.